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Cancellation policy

**Order Cancellation Policy**


At Yoovic, we understand that circumstances may arise where you need to cancel an order. We strive to provide a seamless and convenient shopping experience for our customers, including an easy-to-understand order cancellation policy. Please read the following policy carefully:


**1. Cancellation Period:**

- You may cancel an order within 24 hours of placing it.


**2. Eligibility for Cancellation:**

- To be eligible for cancellation, the order must not have already been processed or shipped.

- Once an order has been processed or shipped, it cannot be cancelled.


**3. Cancellation Process:**

- To cancel an order, please contact our customer service team at [contact email/phone number] as soon as possible.

- Please provide your order number and reason for cancellation when contacting us.


**4. Refund for Cancelled Orders:**

- If you cancel an order within the specified cancellation period and it meets the eligibility criteria, we will process a full refund.

- Refunds will be issued to the original payment method used for the purchase.


**5. Non-Cancelable Items:**

- Some items may not be eligible for cancellation, including:

  - Customized or personalized products.

  - Perishable goods.

- Any exceptions to this policy will be clearly stated on the product page.


**6. Confirmation of Cancellation:**

- Once your cancellation request is received and processed, we will send you a confirmation email.

- If you do not receive a confirmation email within 24 hours of submitting your cancellation request, please contact our customer service team for assistance.


**7. Contact Us:**

- If you have any questions or need assistance with cancelling an order, please contact our customer service team at [contact email/phone number].


**Note:** This order cancellation policy is subject to change without prior notice. Please review this policy regularly for any updates or modifications.

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