📝 Yoovic.com – Terms and Conditions

Welcome to Yoovic.com, your gateway to global commerce. Whether you're a buyer looking for quality products or a seller aiming to grow your business, we are committed to providing a secure, user-friendly, and transparent eCommerce experience.

These Terms and Conditions ("Terms") govern your use of our platform and services. By accessing or using Yoovic, you agree to these terms. If you do not agree, please do not use the site or its services.

👤 1. Account Registration & Responsibilities

🔐 Icon: Lock/User

To use most features on Yoovic:

• You must be at least 18 years old or the age of majority in your region.

• You must register an account with accurate and up-to-date information.

• You are responsible for maintaining the confidentiality of your login details and for all activities under your account.

We reserve the right to suspend or terminate your account if we suspect fraudulent behavior or violations of these Terms.

🛒 2. Using the Marketplace

🛍️ Icon: Shopping Cart

You agree to use Yoovic only for legal and ethical purposes. You must not:

• Post or sell prohibited, fake, or stolen items.

• Infringe on intellectual property rights.

• Use bots, crawlers, or other automated means to access our services.

• Harass, defraud, or mislead other users.

Violation of these guidelines may result in account suspension or legal action.

🧑‍💼 3. Seller Responsibilities

🧾 Icon: Invoice/Store

If you are selling on Yoovic, you must:

• Provide honest and complete product listings including clear images, descriptions, prices, and stock levels.

• Ship products on time, according to the method and timeline you promise to buyers.

• Comply with Yoovic’s policies on returns, refunds, quality assurance, and shipping standards.

• Allow Yoovic to deduct platform fees, commissions, or any applicable taxes or penalties from your earnings.

Yoovic reserves the right to remove any listings that violate our standards or are reported by customers.

🛍️ 4. Buyer Responsibilities

📦 Icon: Package

As a buyer, you must:

• Carefully review product descriptions, reviews, and seller policies before placing orders.

• Make payments using approved methods on the platform.

• Initiate return or refund requests within the allowed timeframe.

• Avoid engaging in abusive chargebacks or false claims.

Repeated misuse of our system may result in account restriction or ban from the platform.

📄 5. Orders, Payments & Fees

💳 Icon: Credit Card

• All transactions are conducted in your local currency (converted if needed).

• Payments are processed through secure gateways.

• Yoovic deducts commission fees, transaction charges, and taxes from seller earnings.

• In some cases, Yoovic may place a temporary hold on funds to resolve disputes or investigate suspicious activity.

🚚 6. Shipping, Delivery & Logistics

🚚 Icon: Truck

• Sellers are fully responsible for shipping items in the promised time frame.

• Buyers should receive tracking information and estimated delivery dates.

• Yoovic is not liable for shipping delays caused by couriers, customs, or natural events.

• Missing or damaged orders must be reported within 7 days of expected delivery.

🔄 7. Returns, Refunds & Exchanges

↩️ Icon: Return Box

• Products can be returned or exchanged within 10 days of delivery (unless marked as non-returnable).

• Returned items must be unused, undamaged, and in original packaging.

• Refunds are processed back to the original payment method within 5–10 business days.

• Yoovic reserves the right to reject refund claims that violate policy.

📌 Note: Cosmetics, perishables, and certain personal items may not be eligible for return due to hygiene regulations.

🤝 8. Dispute Resolution

⚖️ Icon: Scales/Handshake

• Buyers and sellers should try to resolve disputes directly through the order page or message center.

• If unresolved, either party can escalate the matter to Yoovic’s Support Team for mediation.

• Yoovic’s decision in escalated disputes will be considered final.

📷 9. Intellectual Property & Content Usage

📸 Icon: Camera/Trademark

• Sellers must only upload images and descriptions they own or have permission to use.

• Buyers and sellers agree that Yoovic may use product content for marketing, search visibility, and promotion.

• Infringement complaints can be sent to: support@yoovic.com

❌ 10. Prohibited Activities

🚫 Icon: Warning Sign

You must not:

• Sell counterfeit goods or restricted items.

• Use the platform to spam or scam users.

• Impersonate others or misrepresent products.

• Attempt to hack, reverse-engineer, or overload the platform.

Violation of these actions may result in legal action and permanent account termination.

📲 11. Mobile App Terms

📱 Icon: Smartphone

• Yoovic’s mobile apps on Android & iOS offer full access to platform features.

• By using the app, you agree to these Terms and any additional app-specific terms.

• Unauthorized use, redistribution, or tampering with app code is strictly prohibited.

📢 12. Marketing, Emails & Notifications

📧 Icon: Envelope/Bell

• By creating an account, you agree to receive transactional emails and system alerts.

• You may receive promotional content, but you can opt out anytime.

• We do not sell your personal data to third parties.

⚖️ 13. Governing Law & Jurisdiction

🌍 Icon: Globe/Gavel

These Terms are governed by the laws of the United Arab Emirates (or your specific operating region). Any legal disputes will be handled under UAE jurisdiction unless otherwise stated.

🔄 14. Changes to These Terms

🔔 Icon: Update Alert

We may update these Terms at any time to reflect:

• Changes in laws

• New features or policies

• Improvements to user experience

Users will be notified of significant changes. Continued use of Yoovic after updates indicates acceptance of the revised terms.

📩 15. Contact Us

Have questions, concerns, or need support? We’re here to help!

📧 Email: support@yoovic.com

✅ Final Note:

By using Yoovic, you acknowledge and agree to abide by all of the above terms. Our goal is to build a trustworthy, transparent, and rewarding digital marketplace for everyone.