Refund policy

Return and Refund Policies

�� Return & Refund Policy for FBM & FBY Sellers — Yoovic Marketplace

Sellers handle shipping, returns, and customer service.

● Return Window: Accept returns within 7 days of product delivery.

● Return Conditions:

○ Product is damaged, incorrect, or not as described.

○ Item must be returned in original condition with packaging.

● Respond to return/refund requests within 24 hours.

● Share return address and refund details promptly.

● Refund must be processed within 3–5 business days after product receipt.

● Non-compliance with return handling may lead to order cancellation penalties or account review.

Yoovic handles warehousing, shipping, and returns on behalf of sellers.

● Yoovic accepts and processes buyer returns at its fulfillment centers.

● Products are inspected before approving a refund.

● Refunds are deducted from the seller’s wallet if the product was defective or incorrect.

● In case of buyer error or “change of mind” returns, seller may still be charged a return handling fee.

● High return rates due to buyer behavior (not seller fault) are monitored and Yoovic may block such buyers.

● Sellers can dispute return/refund cases via the seller dashboard within 48 hours of notice.

● For urgent issues, contact: support@yoovic.com