english english
Yoovic Yoovic
Cancel
Expand Menu
0
Sign in
Sign up
0 My cart AED0.00
Shopping cart
Cart

Your Cart is Empty!

Refund policy

**Refund and Return Policy**


At Yoovic, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a flexible refund and return policy to address your concerns. Please read the following policy carefully:


**1. Return Period:**

- We accept returns within 7 business days from the date of delivery.


**2. Eligibility for Returns:**

- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.


**3. Damaged or Defective Products:**

- If you receive a damaged or defective product, please contact us immediately with proof of damage (such as clear photos) within 7 business days of delivery.

- Upon verification of the damage from our side, we will provide an immediate refund or replacement of the product.

- Our first priority is to provide a replacement of the product with a special gift complimentary from Yoovic as a token of apology for the inconvenience caused.


**4. Return Process:**

- To initiate a return, please contact our customer service team at [contact email/phone number] to request a Return Authorization (RA) number.

- Once you receive the RA number, securely package the item(s) and ship them back to us within the specified return period.


**5. Refund Process:**

- Upon receiving the returned item(s) and verifying their condition, we will process your refund promptly.

- Refunds will be issued to the original payment method used for the purchase.


**6. Non-Returnable Items:**

- Certain items are not eligible for return, including:

  - Items marked as final sale or clearance.

  - Personalized or customized products.

  - Perishable goods.

- Any exceptions to this policy will be clearly stated on the product page.


**7. Shipping Costs:**

- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

- Original shipping costs are non-refundable.


**8. Contact Us:**

- If you have any questions or need assistance with the return process, please contact our customer service team at [contact email/phone number].


**Note:** This refund and return policy is subject to change without prior notice. Please review this policy regularly for any updates or modifications.

Top